This is my first post, so let's make it light!

Briefly, Bountiful Baskets provide bespoke hampers, gifts etc which are handpacked - to an exceptional standard i might add.

I've just received an email from a customer

Thanks for the delivery of our hamper on Tuesday. I just thought you should know that the courier company that you used broke the Marmalade Jar which spoilt the whole hamper by spilling all over it.

As this was a thank you to ********* for her hard work in helping us we feel quite disappointed by this as your hard work in the preparation and display of your hamper had totally been destroyed.

Great start to the day! Exploding marmalade! How to counteract?

Well, we contacted the courier and basically there is no insurance for this type of breakage - we live and learn! As a goodwill gesture they have offered a free delivery.

I've now just finished packing a little gift for our Client by way of apology.

It's not very often this kind of damage occurs (once in a year) but we do like to keep our customers happy and loyal.